LSSWis - Lutheran Social Services (LSS) of Wisconsin and Upper Michigan

Lutheran Social Services of
Wisconsin and Upper Michigan


Residential & Crisis Programs

Support for Mental Health and Substance-Abuse Challenges

We offer residential and crisis services, available through a county referral, to assist individuals who are experiencing a mental health crisis and who are in need of stability and the skills to live independently in the community.

Meeting the needs of Wisconsin’s counties

To address mental health crisis needs in Wisconsin communities, we own and operate seven Community-Based Residential Facilities (CBRF) in various communities across Wisconsin to serve individuals who are referred by the county of their residence. We build programs and staff them with trained professionals who serve residents and address their specific needs as identified by the county. Our programs are CCS-reimbursable by the state when the primary diagnosis is mental health. In addition, these programs meet all state regulatory licensing requirements. 

Depending on the program, our staff members either provide 24/7 staffing or day and evening supervision. Staff members receive training to match the specific types of services the residents require. Services include: medication monitoring, group therapy and independent-living and coping skills. In addition, we train our staff in trauma-informed care with a focus on recovery. Our staff also work to maintain the residents’ medical and mental health and suicide prevention at all residences. However, professionals at our facilities do not provide personal care for residents, so residents need to be fully ambulatory and physically capable to reside in our residential units.

Length of stay at our residential facilities ranges from a two-week crisis program to many years, and the length of stay is customizable to meet the needs of those in our care. Our houses offer home-like environments with a maximum of two people per room, and some residents have private rooms.

Individuals in our residential mental health and crisis programs reside in their home communities to make connections and find local resources – to serve them now and in the future. The goal of the program is for residents to resume their best lives possible while providing the least-restrictive setting possible, always with a recovery focus. 

Referral and contact information

To obtain an assessment and potential referral, please contact your county directly or reach out to the Aging and Disability Resource Center (ADRC) located in your county.

In addition, you may dial 211 to reach 211 Wisconsin, a phone line where resource specialists have access to a comprehensive database of health and human services in your community. Information and referral is available 24 hours a day, seven days a week – throughout the year and in more than 90 languages.

Service Locations

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647 W. Virginia Street
Milwaukee, WI 53204

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© 2016 Lutheran Social Services of Wisconsin and Upper Michigan