Ep. 5 – David Duea – Mental Health Crisis Demands Intervention. Bold Asks
LSS President and CEO, Héctor Colón, sits down with David Duea, President and CEO of Lutheran Community Services Northwest, to discuss how bold, aggressive advocacy and unashamed appeals for funding is vital for success. David describes how his organization’s push for big gifts and proactive partnerships with other agencies have taken Lutheran Community Services Northwest to the next level and helped countless more in need.
David also stresses how early intervention programs are vital to the health and well-being of everyone, including those working in social services agencies. This work is transformational, and it is important to have specific professionals to focus on each type of situation. Concentrated, direct devotion to each individual and family gives agencies the best opportunity to make an impact.
David Duea is the President & CEO of Lutheran Community Services Northwest. LCSNW provides services to people in Oregon, Washington and Idaho with support to meet life’s most difficult challenges and thrive in communities that are healthy, just and hopeful. David led significant growth for the organization in the past 7 years including bringing Compass Housing under the Lutheran Community Services umbrella, expanding their services to include emergency services and affordable housing. He holds a BA from Pacific Lutheran University in Social Work and an MBA, with a focus on Total Quality Management, from City University. David and his wife Jane live in Tacoma, Washington. They have two adult children that live in Seattle and San Diego.
Thirteen31 Place Apartments Providing Affordable Housing, Empowerment Services to Residents
MILWAUKEE — Thirteen31 Place Apartments will do more than simply offer affordable housing in Milwaukee’s historic Walker’s Point neighborhood. The goal of the 89-unit apartment building is to uplift the residents through empowerment services intended to help them achieve a sustainable, successful life – in the community and beyond.
In co-developing and managing Thirteen31, Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is providing people with more than just a roof over their heads. Professionals will assist residents with financial literacy, and use their connections within the community to help residents find jobs, secure medical referrals, and cultivate relationships. These empowerment services seek to improve one’s quality of life and sense of belonging.
As a leader in affordable housing and homelessness prevention, LSS advocates for the “Housing First” model, where securing housing is the first, most important step in rebuilding lives. “Knowing you have a safe, respectable home – with reliable heat, water, central air and attentive management – allows people to focus on other valuable areas of their lives, including their health and careers,” says Dennis Hanson, Vice President of Housing Services for LSS.
Through Thirteen31, LSS hopes to open more detailed dialogue surrounding the importance of affordable housing in building up diverse, equitable, and productive communities.
Seventy-four of the building’s one, two, and three-bedroom apartments are reserved for those qualifying for affordable housing. The remaining units will be rented out at market-rate, creating a unique demographic that serves to strengthen the area and promote future growth. The diverse residents interacting daily – college students, families and business executives, for example – will foster greater understanding and perspective on living and working together for the common good.
Additional amenities and benefits of Thirteen31 include:
On-site management and maintenance
Green building, non-smoking community and energy efficient appliances
Secured outdoor parking
Minutes from countless restaurants, parks, Water Street, and Milwaukee’s lakefront
The $17.8 million development is on roughly 72,000 square feet of land at 1331 W. National Ave. Applications for leasing apartments will be accepted beginning April 1, with the official move-in day of August 1. In the meantime, individuals can be added to the “interested list” by sending an email to Thirteen.email@example.com and providing their information.
Excerpt from Fox 6 News Story:
Doing more than just handing over keys, a new housing development is being built in Milwaukee — one that plans to help residents with skills that will make them successful.
“The goal is to provide decent, safe and affordable housing in an urban environment,” said Carol Keen, director of asset management for Development and Compliance.
“We’ll have a brand new building; amenities including internet, it’s right on a bus line, there’s parking available, fitness, all sorts of amenities that they might not have in their current living situation,” Keen said.
“We have budget counseling, we can link you to resources, provide you with information about GED,” said Keen. “We also have a preference for veterans. So you can apply and get a preference, and then we can also link you with resources in the community.”
Chippewa Valley nonprofits hope for Giving Tuesday boost
EAU CLAIRE — With needs up and the ability to conduct traditional fundraisers down amid the COVID-19 pandemic, officials from some local nonprofits are hoping for a boost from the global Giving Tuesday movement.
Giving Tuesday, which started in 2012, encourages charitable giving on the Tuesday after the holiday spending sprees associated with Black Friday, Small Business Saturday and Cyber Monday. The efforts are often promoted on social media with the designation #GivingTuesday.
“A lot of nonprofits are struggling more than usual this year, so Giving Tuesday is a great time to start thinking about supporting local charitable causes,” said Sue Bornick, executive director of the Eau Claire Community Foundation.
Chippewa Valley nonprofits are experiencing a surge in demand for services this year in response to economic fallout from the pandemic that includes higher unemployment, lost wages and reduced hours for many workers.
“The needs are real, and they’re right here in the community,” Bornick said.
Andy Neborak, executive director of United Way of the Greater Chippewa Valley, agreed that it’s been a tough year for many people who are struggling financially and for a number of the nonprofit agencies that serve them.
“Some people are needing to ask for help for the first time in their lives,” Neborak said. “That’s where we see higher demand for some of the basic needs stuff.”
Financial contributions are important this year in particular, he said, because nonprofits are facing unprecedented challenges including cancellation of in-person fundraisers because of health risks, higher costs for sanitization of facilities and paying staff for duties previously performed by volunteers, who may be opting out for safety reasons.
While the local United Way is promoting Giving Tuesday, it is focusing more on December as a giving month in a digital marketing campaign seeking donations for its effort supporting 29 different programs in the Chippewa Valley.
“Everything we do stays local,” Neborak said. “Any charitable contributions that can stay local are really important. It doesn’t need to be a huge amount because we’re able to combine those smaller gifts and really make a big impact.”
Among other local organizations seeking to tap into Giving Tuesday generosity are L.E. Phillips Memorial Public Library, which is seeking support for its Story Builder library expansion campaign; Boys & Girls Clubs of the Greater Chippewa Valley, which is continuing to serve local youths despite the pandemic; and Positive Avenues, a Lutheran Social Services program that converted its daytime resource center into a 24-hour-a-day shelter this year, in combination with the Sojourner House homeless shelter, to give the unsheltered population a safe place to go.
The pandemic also brought higher costs for Positive Avenues for increasing staff, providing more meals, acquiring personal protective equipment for staff and guests, buying more cleaning supplies and toiletries, and moving locations twice to enable guests to practice social distancing, said Stephanie Pritchard, Lutheran Social Services’ west regional director for community-based services.
“This year, more than ever, donations are important to our program and to the people we serve,” Pritchard said. “Our guests have more needs now than ever. Trying to stay safe during a pandemic is hard for everyone, but it’s especially difficult when you are homeless.”
For donors who can’t decide which local nonprofits to support but want their charitable dollars to stay close to home, Bornick said the Eau Claire Community Foundation’s Community Fund offers a Giving Tuesday opportunity The fund addresses what she called “the Eau Claire area’s greatest needs” by supporting grants to a diverse array of nonprofits.
Earlier this year, the foundation and United Way created Response and Recovery Funds that awarded grants totaling nearly $1 million for local nonprofits responding to needs generated by the pandemic.
The CARES Act offers an incentive to be extra generous this year, Bornick said, noting that donors can take a deduction of $300 beyond the standard deduction and that a qualified charitable deduction allows traditional IRA owners to lower their adjusted gross income by deducting distributions on tax returns.
EAU CLAIRE (WQOW) – Many non-profits are thinking ahead to Giving Tuesday, a day dedicated to donating to local charities.
When the pandemic began, Positive Avenues and Sojourner House teamed up to become a 24/7 shelter. Positive Avenues manager, Katie Petska, said in the months since they have found working together has allowed the non-profits to do more than working separately.
During this challenging year, the team has had to move facilities twice, now located at the old Hansens IGA off Clairemont Ave. Petska said going into winter, they expect to see a lot more people using the shelter so the non-profits need donations to help people experiencing homelessness during the frigid months ahead.
“Individuals who are experiencing homelessness, when they have personal supplies shampoo, conditioner, new clothes shoes, things like that even just a new pair of socks, just quickly changes someone’s day and even could change someone’s life,” Petska said.
WAUKESHA — Lutheran Social Services of Wisconsin and Upper Michigan (LSS), in partnership with Waukesha County, announced on Thursday they received $295,000 in Community Development Block Grant funding through the CARES Act to offer residents rental, utility and eviction support.
The growing need for housing assistance comes during the COVID-19 pandemic, as residents are facing new challenges, including the end to the extra $600 per month in unemployment benefit assistance, which expires today amid disagreement in Congress about how to prolong it. The statewide eviction moratorium put in place during COVID-19 expired in late May and the moratorium on utility disconnections during COVID-19 expired July 25.
LSS will work in collaboration with Waukesha County to offer residents services that will address these concerns.
Waukesha County residents experiencing housing instability or eviction due to COVID-19 can apply for up to $3,000 in rent and utility payments while grant funding lasts.
Eligible households must live in Waukesha County, have an annual household income that is 80% of the area median income and must have proof of a W9 signed by the landlord and a landlord agreement that financial assistance is needed.
This funding will support about 100 households.
Vice President for Housing Services/Facility and Asset Management Dennis Hanson said the role of LSS is to receive the initial applications, ensure the individual and their place of residence are qualified, and help provide the funds to have the individual remain in their current home.
“We’ve been encouraging individuals that we work with all along, even during the moratorium, to be in contact with their landlords and to try to work out payment arrangements,” Hanson said. “We’re really just trying to make people aware that the moratorium really did not forgive the funds that were owed; it just put a limited period where no action could be taken.”
Hanson said individuals who are evicted have a harder time getting another rental due to screening.
“I’m sure that there’s going to be more need than the 100 households that can be served at present,” he said. “I do not anticipate any problem filling all 100 slots.”
LSS provides other services as well, including housing services and skills programs.
To access these funding resources tenants can call 855-397-9520 or visit www.waukeshacounty.gov/communitydevelopment to begin the process. They are encouraged to leave a message and LSS staff will call them back to walk them through the next steps.
“The county has been a wonderful partner in this and we’re just thrilled to be working with them to impact the residents of Waukesha County in a positive way,” Hanson said.
‘No matter when they call, I pick up’: Mental health workers see increased demand for treatment, support
Ivy Zamora, a therapist with Lutheran Social Services, primarily serves children with mental health challenges. But increasingly, she’s hearing from their parents, too.
“There’s a frustration and helplessness that sets in that can be overwhelming for people,” Zamora said.
Zamora isn’t deterred. She is setting up phone and video calls with the kids she normally sees at their schools, and their families. She’s listening and sharing coping mechanisms, while also connecting families with resources for food, gas money, school supplies and other needs through the new LSS Response Fund.
Zamora and hundreds of mental health workers around Wisconsin are finding creative ways to stay in touch with patients and expand what they offer while anxiety rises and traditional support services shut down.
Health experts say it’s too early to tell how extensively the pandemic is impacting mental health but there are already indications of rising symptoms of anxiety and depression, and more calls to support lines.
At Children’s Hospital, a greater portion of youth coming to the emergency room are being treated for self-inflicted injuries, compared to this time last year, according to Amy Herbst, vice president of mental and behavioral health.
“I can’t say it’s necessarily caused by isolation but we certainly believe there’s a correlation,” Herbst said. “There are tremendous stressors in many families’ lives right now.”
Dr. Jerry Halverson, chief medical officer at Rogers Behavioral Health, said the hospital has seen increased demand for inpatient mental health care as other avenues narrow.
Halverson said patients are reporting difficulties reaching their usual mental health providers. He said patients are also avoiding other hospitals out of fear of COVID-19. This can cause symptoms to escalate.
“COVID has uncovered a lot of folks that had depression and anxiety prior to this,” Halverson said. “It’s been very stressful and it’s not surprising we’re seeing continued and increased demand for psychiatric treatment.”
The Waukesha Police Department, which provides details about police calls to the Journal Sentinel, has responded to more emergency calls related to mental health. Some callers have specifically noted challenges with isolation or cohabitation during the pandemic.
Baumann said unless someone is urgently suicidal, Waukesha police officers are referring callers to IMPACT 2-1-1 and other community resources.
But with day treatment programs closing, therapists locking their doors, and hospitals pivoting resources to COVID-19 treatment while being more cautious with admissions, many of the traditional routes for mental health support are unavailable.
Video therapy now broadly available
As orders for isolation started sweeping the country, mental health providers knew they needed a way to keep in touch with patients. Some had already experimented or were well practiced with tele-health platforms that allow providers to securely and privately talk with patients via video.
But there were barriers. Before the pandemic, Medicaid only paid for tele-health in specific circumstances. Patients had to be at a clinic, hospital or nursing home while calling their provider. And the provider had to work for a certain type of clinic.
On March 17, dozens of mental health advocacy organizations and practitioners signed a letter asking state officials to remove those barriers. Officials responded. Patients can now video-conference with their providers from home — whether the provider works for a clinic or works independently.
These changes will be permanent beyond the pandemic, a spokesperson for the state Department of Health Services said.
‘That existential feeling of loneliness’
Tele-health has been vital for Zamora, who serves students in United Community Center’s charter schools. It’s allowed her to keep in touch with families in possibly the most critical time, while day treatment programs and hospitals are taking fewer mental health patients.
One parent Zamora works with, an undocumented immigrant, was laid off from her restaurant job and is caring for both her child and her mother. She’s been without income for several weeks.
“For her there’s an increase in anxiety and some depressive symptoms,” Zamora said. “That existential feeling of loneliness in the world and feelings of isolation from co-workers and friends. And now people are counting on you and you can’t meet their needs.”
Zamora hopes the mother will benefit from the LSS Response Fund. And Zamora is trying to help her shield her child from the stress as much as possible.
“The virus has strained families in a different way than they may have historically experienced stress in the past,” Zamora said. “We’re trying to do a good job of helping kids not absorb and internalize those adult concerns.”
As tele-health becomes the primary, and sometimes only, way to access a therapist or psychiatrist, some patients are left behind because of limited internet or technology.
In central Wisconsin, therapist Kris Koplitz has recommended some families park outside libraries to access internet for therapy sessions.
In Milwaukee, providers at Sixteenth Street Clinic have found some clients are running out of minutes on their phones and lacking computers, tablets or smart phones to access other tele-health platforms, said Maria Perez, vice president of behavioral health.
‘No matter when they call, I pick up’
With some long-time mental health supports suddenly disrupted, mental health providers are working long hours to ensure their clients don’t feel alone.
Our Space stopped taking new residents at Parachute House, a temporary residence for people in emotional distress, but reopened April 27. The organization also closed its drop-in center which offered support groups and other services.
Our Space workers like Mark Ploeckelman, Jr., are still visiting clients and setting up calls.
“No matter when they call, I pick up,” said Ploeckelman, a certified peer specialist who coordinates care for residents of Highland Commons in West Allis, an apartment building for people with mental illness and substance use challenges.
“They can call me at 3 a.m. and I’ll get up out of dead sleep and be like, ‘Hello this is Mark.’ And they’ll be like, ‘I can’t believe you picked up, I thought you’d be asleep.’ And I’m like, ‘I was, but you called.’ “
Ploeckelman said residents have been wanting to go to hospitals for inpatient care more often than usual, and he’s trying to calm them down and keep them safe at home when possible.
“I want them to know I’ll be there every day as normal as I can be,” he said.
Koplitz, who serves students in the Colby and Abbotsford school districts, has also found ways to stay connected to families.
Koplitz usually uses her office plants as props for mindfulness exercises. Now that she’s switched to tele-health, she gives her students a list of natural materials, like twigs and rocks, to find and bring to their video appointment, at which they will practice mindful observation with the five senses.
Campos, who works as a nurse and has legal guardianship of the children, said Zamora has helped her children practice patience and empathy.
“I’m the one that gets the benefits because they’re doing so well at home,” Campos said. “It’s a blessing and I hope more families that need the help are able to access it.”
Zamora said while the pandemic has caused deep stress, it has also illuminated the strong relationships neighbors have built to support each other financially and emotionally.
“These families have historically had to rely on each other,” Zamora said. “There’s a lot of banding together, sharing of resources. There’s really a lot of tenderness.”
Mental health resources
Milwaukee County 24-hour crisis line: 414-257-7222. When needed, a mobile team can meet adults and adolescents anywhere to talk and connect them to resources.
Pathfinders 24-hour line for youth in crisis: 414-271-1560
National Suicide Prevention Lifeline: 1-800-273-8255
National Domestic Violence Hotline: 1-800-799-7233
HOPELINE: For emotional support, text “Hopeline” to 741-741
IMPACT 211: Call 2-1-1 for information and referrals to a wide range of community services
Sixteenth Street: Call 414-672-1353 to set up an appointment with a mental health provider
Rory Linnane reports on public health and works to make information accessible so readers can improve their lives and hold officials accountable. Contact Rory at (414) 801-1525 or firstname.lastname@example.org. Follow her on Twitter at @RoryLinnane.
Sojourner House and Positive Avenues create temporary 24/7 shelter
Eau Claire (WQOW) – In order to more effectively help the homeless, two groups are temporarily pooling their resources under one roof.
During the pandemic, both the Sojourner House and Positive Avenues, a program under Lutheran Social Services, are providing a 24/7 shelter at the Hobbs Ice Arena in Eau Claire.
The temporary combined shelter has 70 beds. In addition to getting some sleep, people can also receive a free lunch and snack, use the shelter’s phone and take a shower. There’s also hygiene products and social workers on-site to lend a listening ear.
Officials say pooling their resources makes it easier for guests to stay out of the elements and get what they need.
“It feels really good. It’s a place to make a safe place for our people and have them so that they’re not out there. It can be stressful at times; I’m not going to lie. But it is also a very nice thing that we’re doing and we’re all working together,” said Alyssa Greene, a family and community services professional with LSS Positive Avenues.
To help keep everyone healthy and safe, staff and volunteers screen guests for any COVID-19 symptoms, clean the facility twice a day, check temperatures, and space the beds at least six feet apart.
If you would like to donate a meal or volunteer during the daytime from 9:30 a.m. to 6:30 p.m., contact Kim Campy at Lutheran Social Services (Positive Avenues) at 715-864-5689 or email email@example.com.
If you are interested in volunteering in the morning, evening, or overnight, contact Clare Nelson at Catholic Charities (Sojourner House) at 715-450-1457 or email firstname.lastname@example.org.
Positive Avenues will remain open during COVID-19 pandemic
Eau Claire (WQOW) – People struggling with homelessness in our area will continue to have a vital resource.
Positive Avenues on Putnam Street in Eau Claire is considered an essential service under the governor’s Safer-at-Home order so it will remain open.
Staff asked News 18 to stay outside of the day-center in order to help reduce the risk of spreading COVID-19.
Positive Avenues serves 50 to 70 clients a day giving them free meals, bus tickets, and access to computers. They also provide hygiene supplies and storage space for belongings.
Program manager Linda Cole said it’s important now more than ever that they stay open during these uncertain times.f
“As people’s routines are disrupted and regular doctor appointments may be canceled, Positive Avenues is committed to serving as a day-time resource center for those that come there,” said Cole. “And many of the other places in the community are closed so we’re one of the only places that’s open during the daytime.”
The facility is open seven days a week from 10 a.m. to 4 p.m. during its winter hours, and five days a week during the summer. Cole said staff will reevaluate if they need to extend those summer hours due to the pandemic.