In a recent interview with BizTimes, LSS President and CEO Héctor Colón reflected on innovation, resilience, and the road ahead for Lutheran Social Services.

Colón credits LSS’s culture—rooted in compassion, humility, and courageous leadership—for fueling transformative change. When LSS faced financial instability, tough internal questions led to breakthrough ideas that revitalized the organization, strengthened morale, and expanded its impact.

One of his favorite success stories? Hearing from a colleague who once considered leaving but now sees LSS as a place to thrive. “That’s the kind of impact that matters most,” said Colón.

At the heart of it all is a commitment to people: empowering staff to lead from wherever they are and serving clients with dignity and compassion.

“Compassion is our secret sauce,” said Colón. “We listen deeply and care personally.”

Read the full interview with BizTimes here.